Returns

We accept returns on eligible items. Tell us that you want to return an item within 14 days of receiving it. You then have a further 14 days to send it back.

Email revivvd@gmail.com before returning anything and include your order number. You do not need to give a reason for cancelling, although feedback is welcome. We will provide the return instructions and return address.

Condition of returned items

You may inspect and try on an item as you would in a shop. Please return it unworn beyond trying on, unwashed and with any original tags or packaging where possible. We may reduce a refund if unnecessary handling has reduced the item's value.

Return postage

For a change-of-mind return, the customer is responsible for the return postage. We recommend using a tracked service and keeping proof of postage.

If an item is faulty, damaged on arrival, incorrect or not as described, contact us before returning it. We will cover reasonable return costs where required.

Refunds

Once the return is received and checked, we will refund the eligible amount to the original payment method. Refunds will be made within 14 days of receiving the returned item, or acceptable evidence that it has been sent back where applicable.

If the whole order is cancelled, the refund includes the cost of our standard outbound delivery. Any additional amount paid for an upgraded or express service is not refundable beyond the standard delivery cost.

Items that cannot be returned for change of mind

Items made or personalised specifically to your instructions cannot normally be returned for a change of mind. This does not affect your rights if the item is faulty, damaged or not as described.